How.Long Does It Take To.Know.I Got The Supervisor Job Business Process Improvement – Estimating the Cost of a Business Process

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Business Process Improvement – Estimating the Cost of a Business Process

To measure any achievement, you need to know where you started. Whether you want to lose weight or run a marathon, you need to establish a baseline of how much you’ve improved. How much do you weigh today or how fast do you run a marathon today? In BPI work, to set an improvement goal, you first need to know how long a process takes and how much it costs.

Once you have drawn a process map, you understand the activities involved and can estimate how long it will take to complete each step, known as processes time. You often hear two types of tempo related to BPI:

  • Process time is the time it takes to complete a to separate activities.
  • Cycle time it is the time required to complete an entire process, from the first step to the last. You may also hear it referred to as spent time.

Identify the process time it will help you summarize the work required to deliver business results. When you include employee and overhead in your BPI projects, you begin to give your work a financial dimension.

Once you have estimated the time each activity takes, you need to identify the annual volume, decide which Full-time Equivalent (FTE) calculation to use, and apply employee salary and benefits rates to the time estimates. Because many employees aren’t dedicated to a single business process, the FTE calculation allows you to account for portions of an employee’s time. By the end of this analysis, you’ll know if a business process consumes 2.5 FTEs, for example, and costs $450,000 annually.

Once you have mapped your processes and estimated the time associated with each activity, validate this information with all relevant parties (e.g. stakeholders, employees doing the work, sponsors, etc.). Performing this review validates the baseline for your improvement goal and eliminates the possibility of any future challenges. You want to be sure that everyone involved agrees with the work being used today so that the improvements made are not questioned. Validating this information provides a solid foundation for starting the next step, the actual improvement phase.

The process and cycle time estimate and associated cost is the fourth step to improve the effectiveness, efficiency and adaptability of business processes and validate the information (both the map and the estimated times) is the fifth take a step.

Copyright 2009 Susan Page

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