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How to Make A Powerful First Impression At Your Flight Attendant Job Interview
The first five minutes
Many people don’t realize this, but the first five minutes of any interview are the most critical, and flight attendant job interviews are no different. When you walk into the room and meet flight attendant recruiters for the first time, they will observe many things about you before you even say your first word. While your interview may be thirty minutes or longer, they will have made their decision about you in the first five minutes. The reason for this is due to something we like to call “packaging”.
Packaging is basically the art or presentation: how you dress, your body language, your grooming, introduction and attitude. You should also understand that everyone involved in the interview process will be evaluating your packaging. This includes the secretary who checks you in, other people in the room, and even the flight attendants and pilots of the flight you travel on to get to your interview. You have no idea how many people might report to recruiters about their impression of you, so it’s always a good idea to be on your best behavior.
Clothing and grooming
There are some basic guidelines for both men and women about how you should dress when interviewing a flight attendant. Both men and women should try to find an outfit that allows recruiters to visualize what the candidate would look like in a flight attendant uniform. Since most airline uniforms are black or navy blue, you should stick to those colors.
Women can wear a black or navy pantsuit or pantsuit with a white shirt and matching accessories. The look you are going for is conservative. That means no bangles, huge earrings, or flashy jewelry. Your earrings should be the stud type and your shoes should be the conservative pump type. If you have any exposed piercings (other than earrings), they should be hidden. Nails should be freshly trimmed and hair should be short or worn. A leather briefcase completes the desired look.
Men should dress similarly in a black or navy blue suit with a matching classic tie and white shirt. Again, you should hide any visible tattoos or piercings, your hair should be neatly trimmed and not falling below the collar line, and your nails well trimmed (or manicured). You should be clean-shaven with no facial hair except a moustache. Shoes should be traditional black dress shoes or tasselless loafers. Jewelry should be limited to a watch, ring, and tie clip. A leather briefcase completes the look.
Body language and attitude
Two different people answering the same question in the same way can present themselves very differently to recruiters due to their body language. If you answer a question by looking down without making eye contact with the interviewers, you are showing signs of shyness and a lack of confidence. These are not very desirable qualities of a flight attendant. If you don’t maintain eye contact with interviewers as they talk, it indicates a lack of attention. If you cross your arms during the interview, you are showing signs of defense. So try to be very aware of your non-verbal communication during the interview, maintain good eye contact, limit hand gestures and maintain good posture. Other points to remember during the interview are not to chew gum, not to make small talk and make sure your cell phone is turned off.
One of the most important aspects of your flight attendant interview is how you present yourself. When it comes time for the interview, you should walk into the room, exchange introductions, and offer a firm handshake that expresses your excitement at being invited to the interview. If appropriate, you can also use the introduction as an opportunity to exchange business cards so you have contact information for recruiters for sending a thank-you note.
Interviewing is an art, but it’s not hard to outshine the competition. Follow the rules outlined above and you should be successful in any flight attendant job interview. In future articles, we’ll discuss many of the other interview techniques that will give you an edge over the competition.
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