Describe The Role Of On-The-Job Training In A Maintenance Organization Tips on Easing the ISO Audit Stress: Part 1

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Tips on Easing the ISO Audit Stress: Part 1

An audit to receive certification for an ISO quality management system, or an environmental management system of much the same type, is one of the most stressful times for any company, its workers as well as its managers. Some people in the corporate world call it “hell week” and with the discomfort and stress that an audit brings, it’s really no wonder why. Luckily, you can take the stress out, or at least minimize it, to carry out a successful audit. As we always tell our customers, the keys to your success are in your hands. All you have to do is pay attention and use common sense.

Here are some tips to help you successfully complete an ISO certification audit. All of the tips below are based on the experiences of our clients, many of whom have had success following a simple yet effective strategy that we at CG Business Consulting love to promote. Note that these tips are applicable to most ISO audits, such as ISO 9000 to 14000 series systems.

1 Relax

In all my years in the business consulting industry, I’ve seen countless executives and employees experience anxiety and episodes of inflexibility all because of an ISO registration and ongoing surveillance by an auditor or registrar. The best way to relieve anxiety is to make the appropriate preparations before the auditing process takes place. If you think you’ve done everything you can to make sure things run as smoothly as possible, so are you still you feel anxious, then you are just silly.

2 Brush up on your job description

Not only should you do it, but so should the people who work under you. Know what your job description is, know what your respective roles are, and know what your responsibilities are within the organisation.

3 Be clean and sharp

I’m not going to mince words with you. Appearances matter, a lot. So make sure your employees are at least presentable, workstations are clean, and any records of any kind are minutes away from being found – nothing puts an audit more into perspective than the organization.

4 Don’t get defensive

Auditors are not your enemy. An audit is not a confrontational situation, so don’t get too defensive and, above all, don’t argue with the auditor. Ask questions if you want clarification, but don’t argue with the points your auditor makes.

Look out for the next installment of this 2-part article for more tips when it comes to auditing.

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