Can You Keep Your Medi-Cal And Have A Part-Time Job Medical Billing Software – How to Choose the Right One for Your Needs

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Medical Billing Software – How to Choose the Right One for Your Needs

When it comes to Billing software for medical practices, you will find that there are plenty! There are hundreds to choose from, and the price ranges from $99 to several thousand dollars. It’s important to choose an invoicing software that fits your needs. Ask yourself the following questions before purchasing medical billing software:

or Are you a doctor’s office or a billing service? This makes all the difference in the capabilities you will need in a software.

or Are you a specialized studio? Some software is for a specific specialty. For example, Lytec has a chiropractic version. RLI is a specific software for optometry studies.

or Do you need a multi-user software or is a single user okay? Some medical billing software has a limit on how many users can use the software at the same time. It is important that you know the limit and that you consider your needs, not only now, but also in the future. If you buy software with a limit on the number of users, you might want to find out if you can upgrade to more users down the road.

or What are the features of the aging report? For billing services this is a HUGE deal. Unfortunately for many medical studies, aging reports are never done, which is an area where they lose a lot of money. Whatever your situation, you’ll want to know what Aging Reporting features are. (One of the offices we bill for has a very expensive schedule. However, in the expiration reports, it doesn’t show the date of service, it shows the last date the account was adjusted. Also, the report doesn’t separate the charges for the number of days. Only a report is run showing everything that is pending. The report makes it nearly impossible to follow up on older charges.)

or What is the cost of the software? The old saying ‘you get what you pay for’ usually holds true and applies in the case of billing software. Again, you’ll need to consider your specific needs to determine how much you should spend on your software. If you’re a solo practitioner seeing patients part-time away from home, you won’t need a terribly complex program, but if you’re a 5-doctor practice, you’ll need to look for appropriate billing software for the doctor’s office.

or What are report writing skills? Sometimes you need to build your own rapport. For example, you may have a required form but it’s not a standard insurance form. If you have to fill out a number of forms a month, it might be worth having a report in your billing software that does it for you. (One of our practices had to submit Medicaid claims on their own pre-printed forms. It was time consuming and they did quite a volume of it weekly. We wrote a report into Lytec to fill out the forms and it was a HUGE time saver!)

or Is the software easy to use? Most software today is easy to use, but you should demo the program before purchasing. You may also want to find out if hands-on training is available. It may be beneficial for you to hire someone to train your staff. Many times, offices don’t use even a fraction of the billing software’s capabilities, because they have never been properly trained.

or Does your software allow for more than one practice? If you are a billing service, you will need to be able to bill multiple files from the same software and be able to keep them separate. Or maybe you’re a practice with more than one location and want to keep them separate. Either way, make sure the software you’re buying has the capability.

or Do you need an appointment scheduler? For billing services this feature is usually not required. Most software comes with it built in, but some are much fancier and easier to use. If you have a busy medical office, this feature will be an important one to look at.

Once you’ve answered all of the questions above, make a list of the features you’ll need in your software. A list will make it easier to start your search. Compare your list to the feature list and you’ll be able to weed out the software that won’t work for you and narrow your list down to the ones that will. Then you can decide based on the price, ease of use and extra features that are not necessary for you.

When we started our billing service, we tested many different demos of medical billing software. Were there programs still running on DOS when we started? (There’s a term you don’t hear much anymore!) We wanted a billing software for medical practices that definitely ran on Windows and was easy to use. As a billing service, we would need to train people on it as we grow.

Listing the features that were important to us was very helpful in choosing our software. It helps eliminate options that don’t work.

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